What sets Microsoft CRM apart from other CRM products is its tight integration with the broad family of Microsoft software. It exemplifies Microsoft's mission of Integrated Innovation–the unique ability of Microsoft products to seamlessly connect with other Microsoft applications to meet an individual company's specific business requirement.

Works Inside Outlook

Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook.

Works Inside Microsoft Office

Users have access to the complete set of Microsoft CRM functionality without ever leaving Microsoft Office. Users also have the option of working off-line and automatically synchronizing the next time they log in.

Access Microsoft CRM Data Anytime, Anyplace with SharePoint Solutions

An integration of Microsoft Dynamics CRM and Microsoft SharePoint solutions extends the reach of your business – critical CRM data. Customer information that was once available only to users of Dynamics can now be shared with multiple departments. This information can also be organized and managed according to an individual's unique requirements. Using SharePoint, users can access information – via websites or online reports – whenever or however they need it.