MSCRM Online: Works The Way You Do!

On-demand CRM has never been more intuitive. MSCRM Online is the only web-based CRM solution that delivers CRM in the familiar, easy to use Microsoft interface. MSCRM Online integrates seamlessly to Outlook, word, and Excel to work the way you do! A complete solution, MSCRM Online offers a full suite of Sales Force Automation, Marketing, and Customer Service options. Gain insight into lead tracking, pipeline, and campaign effectiveness.

User Experience
MSCRM Online provides a familiar Microsoft user experience through two interfaces – Internet Explorer and Outlook:
	•	Internet Explorer MSCRM Online users access the complete set of Microsoft CRM functionality using Internet Explorer 6.0 or higher.
	•	Microsoft Office Users have access to the complete set of Microsoft CRM functionality without ever leaving Microsoft Office. Users can also work off-line in Outlook and automatically synchronizing the next time they log in.

Flexible Deployment Options
Most customers will use Microsoft CRM Online in conjunction with other solutions, such as Microsoft Exchange Server and applications from third-party Independent Solution Providers (ISPs). For this reason, Microsoft provides flexible options to fit your unique business needs:
	•	Microsoft Dynamics CRM Online Solution with On-premise Exchange The only service that is hosted off-site is the CRM solution. Many organizations already operate on-premise Exchange Servers and do not wish to move this service off-site.
	•	Microsoft Dynamics CRM Online Solution with Hosted Exchange Your business can opt to host Exchange along with Microsoft Dynamics CRM. You’ll no longer need messaging systems on-site as the service provider manages and maintains both services.
	•	Additional Applications and Services In addition to the Microsoft CRM Online solution, many service providers offer a wide range of other integrated applications and services, including Microsoft Windows® SharePoint® Services, Microsoft Office Live Communications Server, and third party Independent Service Vendor (ISV) applications.

Licensing Options
There are a number of licensing options and deployment models specific to Microsoft CRM Online. They are:
	•	Hosted With Subscription Licensing Subscribe to the application and access it via the Internet.
	•	Hosted With Perpetual Licensing Own the application entirely but it resides at a service provider’s data center.
	•	On-premise With Subscription Licensing Keep the CRM system on your site yet pay on a per month, per user basis while a service provider manages the system remotely.
	•	On-premise With Perpetual Licensing Like any other traditional business application.
You can change licensing and deployment models as your business’ needs change. For example, you might begin with a hosted subscription service but, as more departments begin to take advantage of Microsoft CRM, you may convert to an in-house model under a perpetual licensing option.