Easily Customized:
Tailors To Your Company’s Needs Quickly

Microsoft CRM can easily be customized for any business. Any non-technical user can create a new object with a few mouse-clicks—no need to write code or even leave the application—making it very easy to tailor Microsoft CRM to a specific industry or an individual company. Deeper customizations that do require programming are also simpler, lowering the cost of having a Microsoft Partner incorporate your business logic, customize the user interface, or link Microsoft CRM to another application. Microsoft CRM also contains a host of workflow improvements such as auto-fill of name and date fields, and next-step recommendations that speed application use and improve worker productivity.

Mobile Solution: Access CRM Information Anytime, Anywhere at No Additional Cost

CRM Mobile builds on the reputation of its predecessor as being one of most easily deployable and customizable mobile applications in the market today. This latest release of CRM Mobile has some very impressive features including: Over the air (Wireless WAN) synchronization support; full enablement of internet facing topologies; support for advanced device features like high DPI, keyboard, landscape/portrait mode, etc; technology stack upgrade to support Windows Mobile 5.0, .NET CF 2.0 & SQL CE 4.0; SFA application enhancements to support features of CRM core.



Learn more about MSCRM’s hosted solution here.

MSCRM Works Inside Outlook

Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook.

Robust Reporting: Drill Into The Details Fast

Getting information out of Microsoft CRM is just as easy as putting it in. You can export any subset of Microsoft CRM data to Microsoft Office Excel spreadsheet software for analysis. Microsoft CRM also provides a number of standard, one-button reports using Microsoft SQL Server Reporting Services as the underlying report engine. Create custom reports that are accessible from within Microsoft CRM through an e-mail subscription service or over a Microsoft Office SharePoint Portal Server site.

Service Scheduling Module: Quickly and Accurately Schedule Services for Your Customers

Microsoft CRM includes a sophisticated scheduling engine that helps you sell and schedule services to customers. Through the new Service Calendar, any authorized user can survey companywide resources and book an appointment. You can easily incorporate your organization’s business logic into the Service Calendar. The Service Calendar shows companywide resource availability at a glance, helping you service customers faster and make optimal use of resources such as people, vehicles, and facilities.